Occasionally the password for the Admin account can get locked out either because of human error, too many retries or in the case of my customer forgetting to update the vROPS Admin password in their vRealize Log Insight-vRealize Operations Manager integration.

The file – /var/log/apache2/access.log – will show the IP from where the login attempts are coming from.

The customer was also using vRSLCM and did not want all passwords to go out of sync.

Reset the Admin password

One way to reslove this is to reset the admin password.

SSH to the master node and run the following command to reset the admin password

$VMWARE_PYTHON_BIN $VCOPS_BASE/../vmware-vcopssuite/utilities/sliceConfiguration/bin/vcopsSetAdminPassword.py --reset

The password must meet the complexity and history requirements. In this case the history was 5.

The VMware KB Article 2078313 explains how to change the admin password.

Reset the failed attempts

The customer did not want to change the password 5 times in order to get it back to the same one that was set in vRSLCM. In order to avoid doing that that, we reset the failed login attempts to 0. The failed attempts can be found in the following file:

/storage/vcops/user/conf/adminuser.properties

The line that needs to be changed: failed_attempts=5

Sorting the problem integration

Once the password was updated we made sure that the vRealize Loginsight Integration to vROPS was updated by resetting the password to what it was meant to be.